Terms of Service

OVERVIEW


This website is operated by Öskuhús Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Öskuhús. Öskuhús offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on OVHcloud – Cloud Computing & Web Hosting | OVHcloud UK They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – Online Store Terms


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit and debit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service and or products, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – Accuracy, Completeness, and Timeliness of Information


We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – Modifications to the Services and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service and products (or any part or content thereof) without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Subscriptions

Öskuhús Ltd reserves the right to modify prices for our products and subscriptions at any time due to various market factors. Factors may include fluctuations in the cost of coffee, increases in utility expenses, and rising delivery or transportation costs. While we strive to maintain consistent pricing during a customer’s subscription, external circumstances beyond our control may necessitate adjustments. In the event of a price change, we will notify customers in advance via email. Continued use of our services or products after such notification constitutes acceptance of the updated price change.

SECTION 5 – Products or Services


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your device’s display of any colour will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

SECTION 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy

SECTION 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 – Third Party Links

Certain content, products, and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – User Comments, Feedback and Other Submissions


If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, delete, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Hyperlink to this

SECTION 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – Prohibited Uses


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:


  1. for any unlawful purpose;

  2. to solicit others to perform or participate in any unlawful acts;

  3. to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

  6. to submit false or misleading information;
  7. 
to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
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  8. to collect or track the personal information of others;

  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;

  10. for any obscene or immoral purpose; or

  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
  12. Users are strictly prohibited from using any branding, awards, trademarks, or marketing materials associated with Öskuhús Ltd without prior written authorisation. This includes, but is not limited to, the unauthorised reproduction, distribution, or display of logos, certifications, awards, or other proprietary assets for personal, commercial, or promotional purposes

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – Disclaimer of warranties; Limitation of Liability


We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.


We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.


You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Öskuhús, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – Indemnification 


You agree to indemnify, defend, and hold harmless Öskuhús Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 –Severability


In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – Termination 


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).

SECTION 17 – Entire Agreement 


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – Governing Law


These Terms of Service and any separate agreements whereby we provide you Services and or products shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law’s provisions. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

SECTION 19 – Changes to Terms of Service


You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Allergy and Dietary Advice


Customers are responsible for reviewing product details, including ingredient lists, allergen information, and dietary compatibility, before purchase or consumption. While we strive to provide accurate and up-to-date information, we cannot guarantee that products are free from cross-contamination or meet specific dietary requirements. If you have a severe allergy, intolerance, or specific dietary concern, we strongly advise you to consult the product manufacturer directly or seek professional medical advice before purchasing or consuming any product. We do not accept liability for any allergic reactions, adverse effects, or dietary-related issues arising from the consumption of our products.

Section 21 – Product Availability


All products are subject to availability and may be limited in stock. We reserve the right to change or discontinue products at any time without prior notice. While we make every effort to keep stock levels updated, we cannot guarantee the availability of any product at the time of purchase.

Section 23 – Pricing and Payment:

  1. Pricing Policy: All prices displayed on our website or in-store are subject to change without prior notice.
  2. We strive to ensure all prices are accurate; however, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, ydeour order will be treated as cancelled.
  3. Taxes: Unless explicitly stated, all prices listed include any applicable VAT (Value Added Tax) at the prevailing UK rate
  4. Additional fees, such as shipping or delivery charges, will be clearly displayed during the checkout process and added to your total before payment.
  5. Payment Terms: We accept the following payment methods:
    (a) Debit & Credit Cards
    Visa
    Mastercard
    American Express
    Maestro
    (b) Digital Wallets & Mobile Payments
    Apple Pay
    Google Pay
    PayPal
    (c) Bank Transfers & Online Banking
    Faster Payments
    BACS (Bankers’ Automated Clearing Services)
    (d) Cash & Cheques
    Cash (At our events or pre agreed before placing an order)

    Payment in full is required at the time of purchase unless otherwise stated. Orders will not be processed until payment has been successfully received and verified.
  6. In the event of a payment failure or chargeback, we reserve the right to cancel your order or suspend delivery.
  7. Currency: All transactions are processed in GBP (£). Any currency conversion fees incurred are the responsibility of the customer.
  8. Security and Fraud Prevention: or your protection, we may request additional information to verify your payment and prevent fraudulent transactions. Failure to provide the requested information may result in the cancellation of your order.
  9. Cancellation: You may cancel an order without charge at any time before we accept the order. If you wish to cancel an order, please contact us immediately, via our Application. If we confirm the order has not started delivery yet, we will refund your payment (excluding any discount, or Voucher or Promo code that was applied to the order – see Voucher Terms for more detail). If you cancel any order after it gets picked up by the rider, you may be charged the full price for the Items, and if the rider has been dispatched you will also be charged for deliver
  10. The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes. 
Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Oskuhus. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Oskuhus. Payment may also be made by using vouchers or account credit. Use of these is subject to Oskuhus’ Voucher Terms. 


    Where cash payment is possible, this will be made clear on our Application before you place your order. Oskuhus sometimes make special offers available through Application. These offers are at the discretion of each Store. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer, and we have sent the Confirmation Notice.

Section 24 – Shipping and Delivery

  1. Shipping Policies: Shipping Policies: We deliver within the UK with estimated delivery times provided during checkout. Delivery charges may apply and will be displayed before you confirm your order. We strive to ensure timely deliveries, but availability may vary based on location and other factors.
  2. Delivery Conditions: For deliveries containing alcohol or age-restricted items, the recipient must be over the legal age of 18 and provide valid ID upon delivery. Failure to provide valid identification may result in the order being returned, and additional fees may be incurred.
  3. Delivery Delays: While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control (e.g., weather conditions, courier disruptions, or high demand periods). We are not liable for any delays or failures caused by such events, but we will make every effort to keep you informed and resolve any issues promptly.
  4. Ownership of Goods: Ownership of products transfers to the customer once the goods have been delivered to the specified address and full payment has been received. Risk of loss or damage also transfers upon delivery, and it is the customer’s responsibility to ensure the security of delivered goods.

Section 25 – Sales and Returns Policies and Consumer – Protection Procedures

  1. Information About Us Oskuhus is operated by Oskuhus Ltd, a company incorporated and registered in the UK, whose registered office is at Flaxfield Rd, Beaminster, Dorset, DT8 3EY. Our Company registration number is 13029460. You may contact us at hello@oskuhus.com, or by using the instant messaging facility on our Application.
  2. Your Rights if Something is Wrong With Your Items You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know within 24 hours of receipt. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.
  3. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery.
  4. Age Restricted and Regulated Products Age restricted products (including, without limitation, alcohol, tobacco, and cigarettes) can only be sold and delivered to persons aged 18 or over for tobacco and cigarettes and 21 or over for alcohol. By placing an order for an age-restricted product, you confirm that you comply with the legal age required to buy the product. Oskuhus operates an age verification policy. As an example, customers ordering age-restricted products will be asked by the rider to provide proof that they are aged 18 or 21 or over before the delivery is completed. The rider may refuse to deliver any age-restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or 21 or over. Other verification methods could also be applied and may result in the refusal of delivery of any age-restricted products. If the driver cannot confirm your age and refuses to deliver any age-restricted product, you will get a refund of the amount paid as long as the product is not perishable or has been damaged.
  5. Our Responsibility for Loss or Damage That You Suffer We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking of our Terms and Conditions (the “Terms”) or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example, if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
  6. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, including your rights under the Consumer Rights Act 2015; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that arises due to your own breach of these Terms, or as a result of IT hardware or software failures beyond our reasonable control.Data Protection We process your personal data in accordance with our Privacy Policy which can be found here.
  7. Chargebacks, refunds, and disputes When you use a card for payment through your account the issuer of that card is responsible for the settlement of the transaction. You acknowledge that transaction errors relating to such transactions may result in a reversal of the transaction, fees, claims, penalty, or chargeback from the financial institution or payment services provider that has issued the payment card. You acknowledge that the financial institution or payment services provider which issues or supports the designated payment method you have linked to the wallet determines any amount reversed, returned, or charged back. Oskuhus is bound to follow the instructions of that financial institution or payments services provider. You agree that you will be responsible for resolving any disputes with the financial institution which has issued your card.

If, notwithstanding the above, you have a complaint in relation to any transactions you have made using your account please contact us. Any dispute must be submitted within 30 days of the transaction in dispute. We may ask for information about the disputed transaction but please note that we will never ask you for any security information about your account.

Oskuhus reserves the right to investigate the circumstances of each complaint and determine the most appropriate course of action, including: a) declining your application for any or all of the services, b) terminating any or all of the services, c) reversing any relevant transaction, d) withholding funds from you or restricting your access to your account, or e) doing anything else we reasonably consider necessary.

We will inform you of any such actions we take unless we have reasonable belief that we are prevented from doing so by law or regulation or we believe that doing so would compromise our anti-fraud or security measures.

You acknowledge that Oskuhus is under no obligation to recall funds and will not be liable if it is unable to partially or fully recall the funds subject to the dispute. You may not be eligible to receive a refund if you failed to keep the security details relating to your card safe or are a victim of financial fraud, even if the transaction was done by third parties without your knowledge or permission. Oskuhus LTD Terms Of Service.

Section 26: Oskuhus: Cookie Policy

Oskuhus LTD Cookie Policy

At Oskuhus, we use cookies and other similar technologies like pixels and tags to allow our website to work, to analyse and improve it, to personalise your experience and to show you relevant advertising. Here’s a breakdown of what that means for you.

  1. What are cookies? Cookies are pretty cool. They make your online experience personalised by helping us show you relevant Oskuhus adverts when you browse other websites, helping us to understand how you are using our own website, and saving you lots of time by remembering your details. But how do they do it?

    Cookies are actually small files that are stored on your computer or phone. They store small bits of data so that when you visit a website, it can remember your preferences and make sure it shows you content that is relevant to you.

    All cookies have expiry dates that determine how long they stay in your browser:
    • Session cookies are temporary cookies that expire automatically whenever you close your browser or once your session ends.
    • Persistent cookies usually stay in your browser for a set period, until your browser erases them when the cookie reaches its expiration date or until you manually delete them.
  2. How we track emails Every email we send to you contains small files known as tracking pixels.

    These are small graphic files that contain unique identifiers that enable us to recognize when our marketing subscribers have opened an email or clicked certain links. This allows us to record each subscriber’s email address, IP address, device ID, date, and time associated with each open and click for a campaign.

    We use this data to create reports about how interesting or useful our marketing campaigns were to our users, then we can adjust them to make our campaigns more relevant. For example, if you never open emails about trees, we’ll start to assume you don’t want to receive emails about trees!
  3. Turning off cookies If you turn off all cookies, Oskuhus won’t work properly. We do not recommend turning off all cookies when using our websites. But if you want to, you can delete your cookies and manage how cookies are used for the browser you use.

    Here are the instructions for desktop browsers:
    • Google Chrome
    • Firefox
    • Safari
    • Internet Explorer

    And here are the instructions for mobile browsers:
    • Google Chrome on Android
    • Firefox on Android
    • Safari on iOS
    To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
  4. Need more information? Our Customer and Rider Privacy Policies contain more information about users’ data protection rights. If you have any other questions about the way we use cookies, you can contact our general customer services team at hello@oskuhus.co.uk
  5. Necessary Cookies Without cookies most websites wouldn’t work, that includes Oskuhus. Necessary cookies are essential for the operation of our website, your browsing experience and they enable us to authenticate you.

    The cookies necessary for Oskuhus to work allow us to:
    • Add items to your basket and create an order
    • Check your order status
    • Enable customer service agents to chat with you
    • Keep records of your consent to our use of Cookies

    Our payment provider Stripe also uses cookies which are necessary to remember your card details and process your payments, without storing your card details on Oskuhus’s systems.

    If you log in to Oskuhus using social login, the social login partner (such as Google or Facebook) will use certain cookies to allow you to log in. You can check Google and Facebook’s privacy and cookie policies on their websites.

    Our customer support system also uses cookies for storing context for your customer support chats.
  6. Analytics cookies Analytics cookies help us understand how people are using our website. This helps us to constantly improve things.

    The analytics cookies we use allow us to see:
    • If you’ve visited Oskuhus before
    • Who’s visited our website without being logged into an account — this tells us how many people are new to Oskuhus
    • How much time people spend on Oskuhus and when they close their browser
    • How our customers got to Oskuhus — for example, if they came to our website from a Google search
    • Which parts of our website are being used and which parts aren’t
  7. Cookies to improve the content you see We’re also always testing out new ways of making Oskuhus as good as it can be.

    We do this by trying out new ideas with small groups of customers before rolling things out to everybody. In order to do this we need to use… yes, you’ve guessed it: Cookies!

    The cookies we use for this allow us to:
    • Know which versions of our website you are visiting
    • Control which versions you visit — to find out which ones work best
  8. Advertising cookies We use third-party cookies and pixels to collect data about your browsing activity on our website. This means we can show you relevant Oskuhus adverts when you browse other websites. This might include ads for food types you’ve ordered before — or ads showing you what it’s like to be an Oskuhus rider or explaining how to apply if you’ve previously visited our rider apply page.

    These partners might use cookies, attribution services or similar technologies to check whether we’ve shown you an ad. These cookies are applied in accordance with the partners’ cookie policy which we have no control over. You can always opt out of third-party cookies through your browser settings.

    We do not share any data with third parties that may identify you.

Section 27 – Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses or damages, including but not limited to loss of profits, revenue, business, data, or goodwill, arising out of or in connection with your use of our website, services, or products.

Nothing in these Terms shall exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any breach of your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

Section 28 – Prohibited Use & Intellectual Property

  1. Intellectual Property Rights
    All content on this website, including but not limited to text, images, logos, artwork, designs, graphics, videos, trademarks, and any other intellectual property (collectively, “Content”), is owned by or licensed to Oskuhus and is protected under UK and international intellectual property laws.

    You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal and non-commercial purposes only. This licence does not grant you any rights to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our prior written consent.
  2. Prohibited Use
    You agree that you will not:

    • Copy, reproduce, modify, distribute, or create derivative works of any Content without explicit permission.
    • Use any Content for commercial purposes without obtaining a licence from us.
    • Attempt to reverse-engineer, decompile, or disassemble any part of our website or its services.
    • Use any automated means (e.g., bots, scrapers) to access, extract, or collect data from the website.
    • Misuse or infringe upon any of our intellectual property rights, including trademarks, designs, and copyrighted material.
    • Claim ownership of any Content or suggest any affiliation, endorsement, or sponsorship by us without written permission.
    Upload or share any content that infringes upon the intellectual property rights of others.
  3. Enforcement
    We reserve the right to take legal action against any unauthorised use of our intellectual property, including seeking damages, injunctive relief, and reporting violations to relevant authorities. If you believe that any content on this website infringes your intellectual property rights, please contact us immediately with supporting evidence

CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at:
hello@oskuhus.co.uk

Our contact information is posted below:

Oskuhus Ltd

hello@oskuhus.co.uk

51 Flaxfield Road, Beaminster, Dorset, United Kingdom.

07817763341

REGISTRATION NUMBER: 13029460